not alone. Managers and business leaders today are in a constant quest
for improvement. They employ consultants, adopt the latest technologies,
or try to lower costs by outsourcing and downsizing.
often these initiatives fail to deliver as promised, or are matched
quickly by nimble global competitors. Managers are frustrated by their
inability to gain any form of sustainable advantage.
every day, all over the world, millions of working people see problems
and opportunities that their managers don’t. They have plenty
of good ideas to save money or time, increase revenue, make their
jobs easier, improve productivity, quality or the customer experience,
or to make the company better in some other way.
one listens to them. Either their managers don’t realize the
power of employee ideas, or they have never learned how to tap this
power effectively. There is a lot to know, much of which is counterintuitive.
the best managers companies get and implement more than fifty ideas
per person per year from their front-line employees. There is no reason
why this couldn’t happen in your organization too! It is purely
a matter of management know-how and will.
G. Robinson and Dean M. Schroeder are perhaps the foremost experts
in the world on how to get ideas from front-line employees. Their
book Ideas Are Free: How the Idea Revolution Is Liberating People
and Transforming Organizations is based on their research and consulting
experience in more than 300 organizations in 17 countries. They have
extensive experience at helping managers at all levels, and in all
kinds of organizations – tap the extraordinary power in their
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